Position Details: Business Relationship Manager-Customer Relationship Management Job at TEPHRA, Somerville, MA

  • TEPHRA
  • Somerville, MA

Job Description

Business Relationship ManagerWe are seeking an experienced Business Relationship Manager to manage and expand our BPS Services based in the USA. Responsibilities include building and managing customer relationships at the director, VP, and CXO level. Accountable for targets of revenue growth, order booking, operating margin, and customer satisfaction. Collaborate with different service practices/horizontals within the organization to drive solutions contextual to the customer. Sales management through rigor in review of pipeline and performance against plan on weekly, monthly, quarterly, and annual basis. Delivery management through scheduled engagement reviews between customer(s) and delivery leaders. Pipeline creation through proactive thought papers, PoVs aligning to the industry trends. Drive demand generation strategy and execution. Conduct workshops with clients to create demand and understand their requirements and propose suitable offerings. Interact with PMO teams and maintain smoother flow of contracts, and on time invoices and payments.Qualifications: A minimum of 13 years of experience in a client facing role or account leadership role related to BPO and related services. Experience in Global Service Delivery Model. Strong insurance domain experience or credentials. Detail-oriented and able to manage and maintain all facets of complex assignments. Location is Boston, hybrid/client site. Salary range: $132,800-$183,500 a year. TEPHRA

Job Tags

Similar Jobs

The-1916-Company

Product Photographer Job at The-1916-Company

 ...Product Photographer Reports To: Associate Creative DirectorLocation: Bala Cynwyd, PAFLSA Status: Non-ExemptWork-type: On siteAbout The 1916 Company The 1916 Company is a premier luxury watch and fine jewelry retailer with showrooms and boutiques across the US, Collector... 

kSARIA Corporation

Fiber Optic Technician Job at kSARIA Corporation

Norfolk, VA Description: kSARIA Service Corporation is searching for skilled Fiber Optics Technicians for our East Coast Field Services Division. Candidates must possess a high school diploma, GED or industrial school certificate, a willingness to travel , and 3-5... 

MaziCTools

Remote Data Entry Specialist Flexible Shifts & Growth Job at MaziCTools

 ...CVS Health is seeking Data Entry Specialists for remote work, offering both night and day shifts to fit your schedule. You will maintain and update databases...  ...eye for detail. You will collaborate with teammates while working independently from a home setup. #J-18808-Ljbffr

The Urgent Care LLC

Patient Care Representative Job at The Urgent Care LLC

 ...shift (3 pm - 9 pm), and holidays. Great job opportunity for entry-level. Patient Care Representative Duties and Responsibilities:...  ...Communicate effectively with patients, providers, and other healthcare professionals Provide support to clinical staff as needed... 

Ochsner Health System

Physician - Primary Care Sports Medicine - Women’s Sports Program Job at Ochsner Health System

 ...difference and that matters. Come make a difference at Ochsner Health and discover your future today! Primary Care Sports Medicine MDOchsner...  ...:Youth and school-based athleticsCollegiate programsCommunity fitness and wellness organizationsServe as a sports medicine resource...