Job Description

Billing Specialist

You're someone who enjoys bringing order to complexity. You have a sharp eye for detail, enjoy solving problems, and take pride in getting things right the first time. You know that behind every accurate claim and resolved denial is an organization that can continue providing life-changing services to people who need them most.

You're comfortable navigating insurance guidelines, Medicaid, Medicare, and billing systems, but you also understand that this work is about more than numbers-it's about helping sustain a nonprofit organization dedicated to recovery.

If you're looking for a role where your work truly matters, we'd love to meet you.

As a Billing Specialist, you'll play a vital role in ensuring First Step House receives accurate and timely reimbursement for the medical and behavioral health services we provide.

You'll:

• Submit clean medical, laboratory, and specialty program claims
• Investigate and resolve claim denials and billing issues
• Perform Medicaid eligibility verification and insurance follow-up
• Reconcile and maintain accounts receivable
• Stay current on Medicaid, Medicare, and payer updates
• Work closely with internal departments to resolve eligibility and billing concerns
• Help maintain timely, accurate billing practices that support the financial health of the organization

You might be a fit if...

• You enjoy solving billing puzzles and tracking down claim issues.
• You're highly organized and thrive in detail-oriented work.
• You take ownership of your work and consistently meet deadlines.
• You're comfortable working with billing software, spreadsheets, and databases.
• You communicate professionally and work well with teammates and outside agencies.
• You want your work behind the scenes to make a meaningful impact on people's lives.

What you bring:

Education & Experience

• At least one year of medical billing experience required
• Experience billing family practice or similar healthcare services preferred
• Experience billing Medicaid, Medicare, and commercial insurance required
• Knowledge of Medicare regulations and compliance standards
• Experience in behavioral health or substance use treatment is a plus
• Strong written communication, organization, and problem-solving skills

What we offer:

• 15 Paid Holidays Annually-including your birthday
• Robust Paid Time Off Program
• 401(k) Employer Match up to 5%
• Annual Merit Increase Opportunities
• Annual Bonus Opportunities
• Medical, Dental, Vision & Life Insurance
• Mission-driven work that changes lives
• Supportive and collaborative team culture

About First Step House:

First Step House is a Salt Lake City-based nonprofit with a straightforward mission: we help people build lives of meaning, purpose, and recovery.

Every member of our team plays an important role in helping individuals overcome substance use disorders, mental illness, homelessness, and other complex challenges. While the Billing Specialist may work behind the scenes, the impact is felt throughout the organization-ensuring we have the resources to continue serving thousands of individuals each year.

Our culture is grounded in integrity, transparency, accountability, humility, compassion, positive proactivity, and altruism. We believe in supporting one another, doing meaningful work, and creating an environment where employees can grow both professionally and personally.

Apply today and help make recovery possible.

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